Expert Built. Expert Tested. How Our In-House Credentialing Team Shapes the Future of the Platform

While MedTrainer’s primary focus is software solutions, we’re also a major user of our own platform. Our in-house credentialing team consists of over 120 specialists who are managing everything from initial verifications to recredentialing, privileging, payer enrollment, and ongoing monitoring for more than 10,000 providers across hundreds of healthcare organizations. 

Because our credentialing specialists and technology teams work side by side in the same office, they can identify pain points and innovate in real time, eliminating back-and-forth inefficiencies to make the software smarter and more intuitive with every iteration. The very same platform our customers rely on is the one we use internally, creating a powerful feedback loop that constantly drives improvement. This close collaboration has been instrumental in shaping MedTrainer into one of the most intuitive, easy-to-use platforms on the market.

In this ongoing series, we’ll showcase how MedTrainer credentialers play a key role in the rapid pace of evolution as they use the platform to spot risks early, eliminate inefficiencies, and shorten time to revenue — every single day to fine tune and optimize credentialing.

Innovation That Starts With Firsthand Frustration

When our credentialing experts run into a roadblock, they collaborate directly with our product, UX, and engineering teams to fix it. Real-world use fuels continuous enhancements and smarter design.

When MedTrainer’s credentialing professionals log in each day, they’re not just managing thousands of providers across healthcare organizations — they’re helping drive the future of credentialing technology. 

That’s the power of building with firsthand experience — and using it to drive innovation from the inside out.

Do's and Don'ts of AI and Credentialing

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Internal Use Is Our Innovation Engine

Our credentialing platform is constantly evolving. Not just because we use it ourselves, but because we’re committed to innovating credentialing technology to meet the ever-growing demands of healthcare organizations.

Take AI-powered document intake, for example. The volume of provider documentation our team processes each week mirrors what large healthcare organizations face — and the number one challenge was always the same: uploading, sorting, and tagging hundreds of files being a time-consuming drain. The documents were easy to access once they were in the platform, but getting them there? Not so much.

So, we developed a smarter solution. We now have a purpose-built AI model that classifies files, extracts key data, and organizes documents to the correct provider profile — all in seconds. What used to take hours now happens automatically.

Customizable workflows within the platform were also inspired by the real-world nuances our team navigates: overlapping privileging requirements, state-specific enrollment forms, and evolving recredentialing cycles. Standardization only goes so far, therefore our team

helps ensure MedTrainer can adapt to the way credentialing really works. Because when the platform works better for us, it works better for you.

Complex, Not Complicated

Credentialing is complex by nature, but it doesn’t have to be complicated. With MedTrainer Credentialing, healthcare teams get automation, visibility, and confidence built into every step. From centralized provider data and real-time insights to simplified reporting and fewer manual tasks, our platform is designed to reduce risk and reclaim time.

What sets us apart isn’t just the software. It’s the volume of credentialing that happens inside it. Our in-house credentialing team manages thousands of providers across hundreds of healthcare organizations — giving us a front-row seat to what works, what breaks, and what’s worth streamlining.

That scale sets the pace for credentialing best practices. We see the pitfalls before they become patterns, we uncover shortcuts that reduce redundancy, and we’re sharing those insights with you in this series.

See It in Action

Credentialing isn’t just about checking boxes. It’s about protecting your organization’s revenue, reducing risk, and enabling providers to deliver care without delays. With MedTrainer, you’re not just adopting software — you’re gaining a solution built from the inside out by credentialing professionals who understand the stakes.

This blog is just the beginning. Stay tuned for more to come! For now, check out how MedTrainer can simplify and streamline your credentialing process today.